There seems to be another tiny crisis for the company within the African American community. Hardy L. Brown, a journalist who writes for Black Voices News, a consortium of African American media centers, states that Toyota is ignoring the African American community in this recall and generally as part of its marketing strategy.
According to Brown "The executives have been on television, radio and even put paid advertising in major daily newspapers nationwide to inform their customers of the sticking gas pedal and to stay with them. General Motors and Ford have begun advertising the message, bring your Toyota product in for trade to our products. They are doing all of this while ignoring the owners of Black newspapers and radio stations which is an issue for me."
Brown argues that African Americans, being the massive consumers that we are, should be more critical about the companies from whom we choose to make purchases. He describes the fact that at any black church in America, you might find more than a third of the vehicles being Toyotas. However, Brown says that while Toyota has a department that is focused on the Hispanic community, there is nothing in place for African Americans.
Here is why Hardy Brown is upset, and this is why I agree with him:
Black media is dying. Black newspapers are becoming a thing of the past, and even many black radio stations have been eaten up by brainless programming from national media conglomerates like Clear Channel. This kills our ability as a community to have a voice, since media is one of the few ways we can share a message that is not controlled by someone else. Major non-black outlets, such as CNN, NBC and others, are getting corporate dollars from Toyota. They are being funded and fueled by this money, since media outlets cannot survive without their corporate sponsorships.
In order for black media to survive, there must be a strengthening of the business model. In fact, I would love to see black scholars get involved, since we need their expertise. This is one that involves a commitment by the black community to be conscious and aware of corporations that are sponsoring African American media outlets in a conscientious way. While our community should not take money from anyone who offers it (peak out Tavis Smiley's Wells Fargo relationship, which he correctly dismantled), we should hold companies accountable regarding whether the relationship is reciprocal.
I would love to see Toyota respond to Mr. Brown's commentary. If it is indeed the case that they are not advertising their products through black owned media outlets, then it might behoove Mr. Brown and others to come up with a "black out list" of companies that are not advertising in black newspapers and magazines. If we are buying their products, then they should be sharing their wealth with the community, end of story.
Dr. Boyce Watkins is the founder of the Your Black World Coalition. To have Dr. Boyce commentary delivered to your email, please click here. 





Comments: (11)
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By: sammy on 2/10/2010 4:36AM
So, the Toyoto execs are suppose to make personal trips to "the black community" to collect the cars, take them to the dealerships for repaires, and personally deliver the cars back to the "the black community"?
Enough already. Stop race hustling.
And as far as black scholars getting involved , are they going to make personal trip to "the black community" to collect the cars, take them to the dealerships for repaires, and personally deliver the cars back to the "the black community"?
Why can't these black scholars get involved in something that actually helps the black community, which btw, these scholars could not find if a GPS device was glued to their noses?
Try mentoring, or tutoring, or teach standard english, or how to act/dress/speak when looking for a job.
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By: jeromequigley on 2/10/2010 12:45PM
This is by far your most pathetic article to date Dr W!! You will just do anything to get people fired up about racism that is not there!! You have no class and offer nothing to the black community but lies and misleadings. I would love to be there when you meet your maker and have to try and lie your way out of the things that you have done!! I always gave you the benefit of the doubt with your intentions but after the last month or so of your one sided article's, that you try and present as fact, I can see that TRUTH AND HONESTY was never covered during your many years in college. What a waste of a good brain! And before any one buys into his lies, I have heard about the Toyota recall and both The Tom Joyner show and Michael Baisden show which are 2 of the biggest radio shows at there, both target black listeners! So what more coverage would you ask of them? And you have the nerve to call other people Racist?? Get a mirror Dr W!!!!!!!!!!!!!!!
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By: Brian on 2/10/2010 2:00PM
Anyone with access to the interent (which is everyone reading this) can go on Google and learn that there is an African American Division within Toyota. In fact the National advertising for Toyota geared towards African Americans is handled by Burrell Communications which is an African American owned company with a proud heritage built on understanding the relationship between African American media properties and African American media agencies (The two need eachother and if African American properties go away so do African American media agencies). Why you would put forth things that are so clearly not true to anyone in the know is puzzling and disheartening. Further, if you did a survey of African American-owned newspaper and Radio properties you would find that Toyota does in fact work quite regularly with the vast majority of said properties. The past couple of years have seen a decline in advertising in general as budgets temporarily shrank as a result of the economic climate, but, last I checked that was a "real" occurence and EVERYBODY has been going through cuts (Both General Market and African American). With that I really can't get too excited over debating against a stance that isn't credible to begin with.
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By: Lauren DeLisa Coleman on 2/10/2010 5:51PM
I beg to differ with some of the comments below and have addressed this as well right here. http://www.huffingtonpost.com/lauren-coleman/toyota-recall-and-the-soc_b_448232.html This attempt with Digg earlier this week did not really touch the Black and Latino digital community. Fine on Burrell, but they are not digital media experts. (as an aside, look at even the TV spot that is running right now in response to the crisis. If you find a Black face in there, I will personally mail you $5.)
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By: Brian on 2/11/2010 11:20PM
Lauren,
Please keep the $5 and use it to pay an intern to fact-check your comments prior to posting them. To say that Burrell doesn't have Digital experts speaks to your clear lack of knowledge about that particular agency:
http://www.clickz.com/3634073
Come to think of it I've seen several Toyota African American targeted campaigns on this very sight among other top African American sites for a long time. Maybe you, Dr. Watkins and his group of scholars should do a survey of the properties that he suspects Toyota doesn't support and come back with a few facts rather than statements you can't support with anything other than opinion and I'll personally mail you $5 to find what you come up with.
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By: M. Brown on 2/10/2010 7:31PM
As a black manager at Toyota, I find this article ridiculus. Where did the author get the facts? There are not any departments focusing on certain racial groups, however, there are affinity groups. I am the immediate past President of the African American Collaborative at Toyota's Manufacturing Headquarters. So, what is the writer speaking of? I just attended the Greater Cincinnati Urban League's Annual Luncheon of which Toyota is a Sponsor and has a representative on the board. Toyota does not ignore the African American community. Toyota may have some issues, but, ignoring the African American Community is not one of them. This artice is full of misinformation. Please take an objective look at all the facts before posting an inaccurate article.
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By: Lauren DeLisa Coleman on 2/11/2010 9:24AM
(actually my post should read comments "above" not below - typically older comments are below on many sites, here it is the reverse. So, I just wanted to be clear and welcome your readership on my related article for which I have posted the URL in my initial comment)
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By: Lauren DeLisa Coleman on 2/13/2010 11:59AM
Brian,
Maybe you need the $5 for magnifying classes as your local pharmacy? LOL I didn't write that Burrell doesn't "have" digital experts, I wrote that they "are not" digital media experts: meaning that that they have diverse strengths as a traditional advertising agency and do not focus solely on digital hence the advent of interactive/digital specialists which are often used to support ad agencies in many, many instances and work in tandem with the agency digital team. I know because we've done it. Burrell does not create technology, ROI analytics, build mobile applications or anything else along those lines. They are fine at what they do, I am merely saying that Toyota could benefit, in this crisis/re-branding situation, to bring in digital tech/diversity specialists to provide much needed support.
Further, I also still stand by my comment that the current NATIONAL television ad that is running on television in direct response to their crisis does not have any brown/black faces in it. Not the catalog of ALL their ads over all time and anything that's ever appeared. That is not the argument. I'm talking about this particular one which is the crucial one as it is about the RECALL situation.
I respect your views, but I still hold true to mine. I honestly don't think you really read what I wrote but just fired off an email. (fyi - even the Harvard Business Review - my business school alma mater) has written just this week about the poor state of digital outreach Toyota has executed - across the board)
One!
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By: brian on 2/16/2010 12:52PM
Lauren,
If you were as good with your rationale as you were with your wit you'd be on to something big.
A. Burrell actually does create or work hand in hand with their clients on some of the very platforms you've called out, but, that's neither here nor there
B. I'm fully aware you're talking about the "Recall" ad only as I've seen black faces in a ton of the model-specific work
C. This was a crisis that required "immediate" outreach. Had Toyota took the time to produce ads prioritizing diversity casting I'm sure they wouldh have looked great, then be criticized for how long they took to respond by people who are as mis-informed as you appear to be.
D. Actually read and enjoyed your article, it' blended in great with the Ford 728X90 ad at the top of the page and the Chevy and Chrysler search terms at the bottom
My larger issue is not you having an opinion as I love to hear the opinions of intellegent sisters such as yourself. My issue is with statements that reinforce negative perceptions that are further fueled by a witch-hunt geared towards a quality automaker who would NOT be getting piled on if they were a domestic automaker. Sorry I take a "Big Picture" view of things that conflicts with yours.
One:)
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By: Lauren DeLisa Coleman on 2/22/2010 11:03AM
Sorry Bryan,
But you still haven't addressed the actual points I made before with anything really substantial and given that your English tenses are even wrong ("Had Toyota taken" not "took"), I'm not sure how much credibility you have with me. I still maintain my same views and know that as long as publications with larger credibility not only such as The Harvard Business Review and now even Adweek.com as of last week, support my view; I know that there is room perhaps for both yours and mine. Not sure why you feel the need to give "lessons" nor why you seem to be in attack mode nor have anything to even say about the actual content of my article. But that's just how this one will go I guess. You seem to want to have the last word, take it. I'm off to enjoy the fruits of business that we have exactly due to what I initially said (by the way, if you notice, that initial Toyota Recall ad is now off with a new one in its place which does, this time, include diversity. It's been re-worked for their "since the '50's theme". So someone is paying attention to what's being written. Have a good one. I won't be back here.
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